Privacy Policy

1. Information We Collect

We may collect and process the following types of personal information:

• Name

• Email address

• Telephone number

• Nationality or country of residence

• Booking details (tour date, number of participants, preferences)

• Payment-related information (processed by third-party payment providers; we do not store credit card details)

• Communications you send to us (inquiries, messages)

• Technical data such as IP address, browser type, device information, and cookies

2. How We Use Your Information

We use your personal information for the following purposes:

• To process and manage tour bookings

• To communicate with you regarding your booking or inquiries

• To provide tour services and customer support

• To contact you in case of emergencies or operational changes

• To comply with legal and regulatory obligations

• To improve our Website and services through analytics

We do not use your personal data for purposes incompatible with those listed above.

3. Legal Basis for Processing (GDPR)

For users located in the European Union or United Kingdom, we process personal data based on one or more of the following legal grounds:

• Performance of a contract (tour booking and services)

• Your consent (e.g., marketing or optional cookies)

• Compliance with legal obligations

• Our legitimate interests, provided they do not override your rights

4. Cookies and Analytics

We use cookies to ensure the proper functioning of our Website and to analyze Website usage.

• Essential cookies are necessary for Website operation and do not require consent.

• Non-essential cookies, such as analytics or marketing cookies, may be used subject to your consent and applicable law.

You can control cookies through your browser settings.

For more details, please refer to our Cookie section in the Terms and Conditions.

5. Sharing of Personal Information

We may share your personal information with trusted third parties only where necessary, including:

• Payment processing providers

• Tour guides and service partners involved in tour operations

• Transportation providers or accommodation providers (where applicable)

• IT and booking system service providers

We do not sell your personal information to third parties.

6. International Data Transfers

Your personal data may be processed and stored in Japan or other countries where our service providers are located.

We take appropriate measures to ensure that international data transfers comply with applicable data protection laws.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law.

Once the retention period expires, personal data will be securely deleted or anonymized.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or disclosure.

However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

GDPR Rights (EU / UK)

• Right to access your personal data

• Right to rectification

• Right to erasure (“right to be forgotten”)

• Right to restrict processing

• Right to data portability

• Right to object to processing

CCPA Rights (California Residents)

• Right to know what personal information is collected

• Right to request deletion of personal information

• Right to opt out of the sale of personal information (note: we do not sell personal information)

• Right to non-discrimination for exercising your rights

To exercise any of these rights, please contact us using the details below.

10. Children’s Privacy

Our Website and services are not directed to children under the age of 13 (or under 16 in the EU).

We do not knowingly collect personal data from children.

If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page, and the revised policy will become effective upon publication.

12. Contact Information

If you have any questions about this Privacy Policy or how we handle personal data, please contact us:

PineTail Tours

Email: [takashi0514@pinetailtours0614.com]

Location: Japan